Merry Christmas everyone! We hope you enjoy a peaceful and restful holiday this year.
For us, it's been a really busy year right to the last...even though our shop was supposed to be closed on Christmas Eve, we still had to pop in to finalise one last order! But finally the last products have been made and the last hampers wrapped and sent out, so it's time for the elves to take a well earned rest. We hope you enjoy all of the lovely fragrant handmade goodies that are hiding under a great many Christmas trees this morning!!
We're now going to take an extended break over Christmas and the New Year. Our Stourbridge shop will be closed until Tuesday 15th January 2013 - we've tried to tell as many customers as possible that we're closing for a little longer than usual this year, and apologise for any inconvenience. While we're away we'll still be responding to urgent queries by e-mail.
Our web shops will continue to accept orders over the Christmas break, and we'll make sure they're processed as soon as possible when we return to work. Website orders will be processed in the date order they arrived, and we hope to begin shipping orders again during week commencing 7th January 2013. We will be contacting customers by e-mail, to advise on likely shipping timescales for any items that require manufacture.
But for now, we hope everyone relaxes and has a lovely Christmas. Enjoy!
Tuesday, 25 December 2012
Monday, 17 December 2012
Last orders for Christmas!
Wow, what a busy few days it's been!
The Ruskin Glass Centre's Candlelit Shopping Evening was really lovely, but anyone visiting our shop found that we were rather busy with a constant queue at the checkout all evening! The Centre looked fabulous with low lighting, and we're so pleased that everyone enjoyed the evening...complete with mulled wine and mince pies of course. It was a cold night after all - just look at the icicles that formed in the Courtyard's Fountain!
Last week was our busiest for Christmas orders, and we're pleased that everything has been dispatched, so loads of fragrant goodies are on their way! This year we've heard that postal timescales have been pretty good, with many items arriving within a couple of days of dispatch so hopefully most parcels will have arrived by now. But it's now getting so close to Christmas, that we can no longer guarantee that internet orders will arrive before the big day. However as orders arrive, we'll continue to send them out as usual in the hope that some arrive on time.
At our Stourbridge shop, there's still a good selection of festive gift hampers available although a few items are very limited now. The Fizzing Butter Melts have sold out (as usual!) so we'll only be making these to order now - and they take a day or so to dry so this will cause a short delay.
This year our shop will be closing at 4pm on Sunday 23rd December. We'll be taking a well earned extended Christmas break this year and will be closed for 3 weeks so we can re-charge the batteries. We'll re-open again on Tuesday 15th January 2013. During this time our webshops will continue to accept orders, but they will not be processed until after we return. So if you need anything urgently, we'd suggest that you place an order asap or call in to see us in the coming week so you don't run out.
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| A Candlelit Soapworks |
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| Icy Flowform Fountain |
At our Stourbridge shop, there's still a good selection of festive gift hampers available although a few items are very limited now. The Fizzing Butter Melts have sold out (as usual!) so we'll only be making these to order now - and they take a day or so to dry so this will cause a short delay.
This year our shop will be closing at 4pm on Sunday 23rd December. We'll be taking a well earned extended Christmas break this year and will be closed for 3 weeks so we can re-charge the batteries. We'll re-open again on Tuesday 15th January 2013. During this time our webshops will continue to accept orders, but they will not be processed until after we return. So if you need anything urgently, we'd suggest that you place an order asap or call in to see us in the coming week so you don't run out.
Wednesday, 12 December 2012
Candlelit Shopping Evening - Ruskin Glass Centre
Black Country locals can enjoy a visit to the Ruskin Glass Centre for a special candlelit shopping evening tomorrow (13th December) between 6pm and 8pm.
The Ruskin Glass Centre tenants will have a wide selection of festive items available, and the Centre will be darker than usual to show off the lovely candles and candle holders that are available on the site.
We'll have a selection of beautiful fragrant Christmas natural skin care hampers, oil burners, tea light holders, Himalayan Salt lamps and some special offers on our Christmas candles!
We look forward to seeing you there!
Tuesday, 4 December 2012
Frostastic Christmas events!
What an amazing few weeks it's been!
First we exhibited to the Festive Gift Fair at the NEC and what a wonderful event that is. It's so well organised and the atmosphere was just lovely with live bands and local choirs filling the hall with beautiful music. The Nutcracker soldier on stilts, Father Christmas and pantomime dames were a big hit with the children....and made us laugh when they paid our stand a visit too!! There was a wide variety of things to buy, and the food and drink section was very mmm!!! (Well, it would have been rude if we hadn't tried a few samples and made a few purchases for ourselves).
We loved meeting so many customers at the NEC - many existing and so many new! It was wonderful that so many customers paid our stand a visit to wish us well and make a few purchases. As you can imagine we recognise many names from the repeat orders we receive via our webshops, so it was lovely to get to say hello and advise on product selection and talk about aromatherapy in person. Thank you so much, and we'll be back again next year.
At the workshop, the Ruskin Christmas Fair sounded like it was another very busy event! Family members stepped into the breach, and opened the workshop for us while we were away and did a fantastic job - somehow coping with larger than expected crowds, products that kept selling out and a till malfunction on the Sunday afternoon! They coped so well, so we're very grateful for their ongoing help and support!
We returned from the NEC...exhausted but happy, and found quite a website order backlog which we somehow managed to turn around so everything was shipped out before we headed off to Attingham Park for the Frost Fair.
We look forward to this event every year, so we really felt for the Attingham staff who were having to cope with parkland that's usually used for parking that was waterlogged due to the recent flooding. But their fantastic efforts, and masses of protective matting saved the day! We've just heard there were record numbers of visitors (nearly 14,000) over the 3 days with the Sunday being the busiest day at Attingham so far.
So what a fantastic Frost Fair it was! We had a huge corner stand in the main marquee again, and were amazed by the numbers of people who returned to stock up on their soaps and skincare, and buy Christmas hampers for friends and family who'd specifically requested some more of "that lovely soap" again! It does wonders for our egos, to hear customers raving about the products, our ingredient quality, and the beautiful packaging and how well last years gifts were received...they aren't on commission, honest! We're really sorry that we sold out of so many hampers and the Christmas Spice oil on the Sunday - but rest assured, we're back now and will get the elves to make some more!
So once again, thank you everyone for being so kind, supportive and understanding about the website delays and out of stock items. Today, our shop re-opens at 12pm and we'll hurriedly try to get things back to normal. Again there is a big website order back-log, but we'll begin to prepare as many orders as we can today so they can be shipped out from tomorrow onwards. Things should be completely back to normal by the weekend....fingers crossed!
First we exhibited to the Festive Gift Fair at the NEC and what a wonderful event that is. It's so well organised and the atmosphere was just lovely with live bands and local choirs filling the hall with beautiful music. The Nutcracker soldier on stilts, Father Christmas and pantomime dames were a big hit with the children....and made us laugh when they paid our stand a visit too!! There was a wide variety of things to buy, and the food and drink section was very mmm!!! (Well, it would have been rude if we hadn't tried a few samples and made a few purchases for ourselves).
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| Natroma & The Natural Soapworks stand at the 2012 Festive Gift Fair, NEC |
At the workshop, the Ruskin Christmas Fair sounded like it was another very busy event! Family members stepped into the breach, and opened the workshop for us while we were away and did a fantastic job - somehow coping with larger than expected crowds, products that kept selling out and a till malfunction on the Sunday afternoon! They coped so well, so we're very grateful for their ongoing help and support!
We returned from the NEC...exhausted but happy, and found quite a website order backlog which we somehow managed to turn around so everything was shipped out before we headed off to Attingham Park for the Frost Fair.
We look forward to this event every year, so we really felt for the Attingham staff who were having to cope with parkland that's usually used for parking that was waterlogged due to the recent flooding. But their fantastic efforts, and masses of protective matting saved the day! We've just heard there were record numbers of visitors (nearly 14,000) over the 3 days with the Sunday being the busiest day at Attingham so far.
So what a fantastic Frost Fair it was! We had a huge corner stand in the main marquee again, and were amazed by the numbers of people who returned to stock up on their soaps and skincare, and buy Christmas hampers for friends and family who'd specifically requested some more of "that lovely soap" again! It does wonders for our egos, to hear customers raving about the products, our ingredient quality, and the beautiful packaging and how well last years gifts were received...they aren't on commission, honest! We're really sorry that we sold out of so many hampers and the Christmas Spice oil on the Sunday - but rest assured, we're back now and will get the elves to make some more!
So once again, thank you everyone for being so kind, supportive and understanding about the website delays and out of stock items. Today, our shop re-opens at 12pm and we'll hurriedly try to get things back to normal. Again there is a big website order back-log, but we'll begin to prepare as many orders as we can today so they can be shipped out from tomorrow onwards. Things should be completely back to normal by the weekend....fingers crossed!
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