Our new Natroma website!

We're delighted to announce that our new Natroma website is now live!  We're using a new platform, which has allowed us to offer new customer services:

• We're launching Natroma Club - a loyalty points scheme that will award 1 point for each £1 spent which can be redeemed against future orders.  Natroma Club is our way of saying a little thank for customer's loyalty and gives them an on-going 5% discount on their purchases.
• FREE UK standard postage on orders over £30 that will be delivered to UK addresses (otherwise it's just £3 for UK orders under £30, with affordable postage based on parcel weight to European countries).
• A website that responds to different devises, allowing it to be viewed on computers, tablets and mobile phones.
• A website that allows customers to post honest product reviews on their purchases - we love receiving feedback and it helps others to choose the right products for their skin.
• An on-site blog, making it easier for customers to see latest news and information on natural skincare and aromatherapy.
• The chance to create wish lists to share with friends and family.

We hope you enjoy using our new Natroma website!

Natroma website is getting a facelift!

The Natroma website will be changing at the end of February.  A few weeks ago, our current website host contacted us to say they were closing down - it came as a bit of a shock!  So behind the scenes we've been frantically working with a new company, who will try to move everything across to a new, improved platform in the next few days. 

We're really excited by what the new site will offer, but due to the very limited timescale and huge amount of work that's needed to transfer everything across, the replacement site may not look the same as before.  The Natroma website home page address will exactly the same, but individual page names are likely to change (but we are setting up page re-directs). 

So we hope that customers can bear with us during this transition to the new platform, and fingers crossed it will be business as usual next week.  In the meantime, we just wanted to reassure everyone that we're still here!  The old Natroma website will continue to accept orders until the transfer process begins, but we'll be happy to accept telephone orders or website orders can be placed on our Natural Soapworks website.

Merry Christmas everyone!

Today is the last day we'll be open during 2014.  Our Stourbridge shop will be open this afternoon between 12.30pm - 4.30pm, and we still have some lovely fragrant goodies for last minute stocking fillers!

After this, we'll be taking an extended Christmas and New Year break, with our Stourbridge shop re-opening again on Tuesday 13th January 2015.  During Christmas week our websites will continue to accept orders, but they won't be processed until Monday 29th December 2014.  After this, website orders will be processed from Monday 5th January 2015 onwards.  Local customers who need urgent items can e-mail us, since we'll be calling into the workshop on a regular basis to process website orders (so as usual we'll be happy to arrange times to collect orders etc).

As most customers will know, it's been a very difficult year for us this year.  We'd like to thank everyone who stuck by us, was understanding and sent us messages of support in the Autumn.  We genuinely value your kindness, and hope everyone has a peaceful and restful Christmas.

Christmas craft events are nearly here!

Just a quick reminder that we'll be attending the Frost Fair at Attingham Park this weekend.  We set up on Thursday and it runs between Friday 28th - Sunday 30th November.  We love attending this event so why not visit our Facebook page, to see how we get on.  Our Stourbridge shop will be closed Thursday and Friday, but will be open on Saturday between 11am and 4pm.  It'll be back to normal again from next Tuesday. 

If the Frost Fair is too far to travel, there are also some craft events coming up at the Ruskin Glass Centre.  The dates for the diary are:   Christmas Craft Fair 6-7th December, and the evening of 11th December for the popular Candlelit Shopping evening.  Hope to see you there!

Christmas is coming...

We're now opening our Stourbridge shop again, and it's been lovely to see so many customers again.  We've been keeping ourselves busy making new items which are part of this year's Christmas range.  We're already accepting Christmas orders from local customers, and have started adding Christmas Hampers to The Natural Soapworks website.

Take a look at our new Festive Bath Bombs!  These are larger 140g bath bombs in some gorgeous luxury fragrances:  Christmas Rose (red), Winter Jasmine (green) and Frankincense & Myrrh (gold).  These are packaged in gorgeous organza wrappings, covered in glittery snowflakes - great as a small gift or perfect for a little self indulgence!  You'll find these in some of our Christmas hampers this year, and they're certainly proving to be popular.



The Natural Soapworks - Festive Bath Bombs

But we have found that we have a couple of problems with these....

1.  They keep selling out, so we can't seem to keep up with demand!
2. We keep getting covered in glitter every time they're wrapped!

 So try not to laugh if you spot that we're looking a little more sparkly than usual when you call into our Stourbridge shop!

Closed due to family bereavement

It’s with great sadness that we announce that Sarah’s Mom died yesterday.

As some of you will know, she was recently diagnosed with advanced lung cancer and during the last 5 weeks we have spent most of our time with her at the hospital.  She was a lovely, generous and very brave lady who fought her illness with great courage and dignity. 

In the coming days The Natural Soapworks will remain closed, as we come to terms with our grief.

Scam emails

We've received a few e-mails suggesting we have sent an e-mail with an invoice attachment.

We want to confirm this appears to be a scam e-mail, and was never sent by us - it would be impossible since the e-mail address does not exist.  The person mentioned in the e-mail does not work for us.

This has to be a scam, so we can only suggest that you do not open the attachment (it's likely to be a virus) or reply to the message.