Stourbridge Open Studios

Dates for the diary!  Visit the Stourbridge Open Studios event at the Ruskin Glass Centre on 18th and 19th May 2013.  It's going to be a great way to meet the artists and makers at the centre, to watch them at work and have a chat about their latest designs and projects.  Looking forward to a fantastic weekend!

Getting back to normal....

We're very pleased to be able to mention that the member of our family who was taken ill a couple of weeks ago, is now recovering well.  Thanks for all of the best wishes, we've received from customers.

The good news is that we're now expecting to be able to operate our usual shop opening hours again, as things get back to normal.  The only changes to our opening hours may be if we have to visit the hospital for appointments, but we'll make sure that any changes that have to be made to shop hours are posted here.

During this difficult time, we're pleased to be able to report that all of our internet orders were processed on time, so website customers will have received their orders promptly.  Thanks again for everyone's support and good wishes!

UPDATE:  Just as we thought things were going to be ok, we're back in the wars again.  Earlier this week another family member had an accident, which means we'll be spending more time at the hospital.  All internet orders have been processed as normal, but our Stourbridge shop will be closed on Friday. We're very sorry but this is all beyond our control and as a very understanding customer said earlier this week, family has to come first.  We will be open again tomorrow (Saturday), so if Stourbridge customers have urgent needs, please e-mail us at enquiries@naturalsoapworks.co.uk so we can advise on the best time to collect items.  Internet orders will continue to be processed as normal.  Once again, sorry for any inconvenience.  

Opening hours during w/c 8th April 2013

As we mentioned previously, a member of our close family was taken ill last week so it means that we're spending lots of time at the hospital.  

We've decided that in the coming week we'll try to open our Stourbridge shop whenever we can, but it's likely that we'll operate reduced opening hours each day and we may have to close at short notice.  We'll update our opening hours on this blog each day, in the hope that local customers won't visit the Ruskin Glass Centre only to find us closed. For urgent orders, we'd advise local customers to drop us an e-mail (at enquiries@naturalsoapworks.co.uk), so we can advise on likely timescales for manufacturing items / preparing hampers etc, and we may be able to make arrangements for certain items to be available for collection.

We're very sorry that all holistic therapy appointments have been cancelled for this week.  Our thanks to all of our clients for being so understanding, and we'll get in contact with new appointments as soon as possible.

Our websites will continue to accept orders, and these will be processed as normal.

Thanks to everyone for their patience and good wishes!

Due to unforseen circumstances....

Unfortunately due to an unexpected family illness, we're going to be closed for the next day or so.  We're sorry for any inconvenience caused, and hope to re-open our Stourbridge shop again as soon as possible.   For very urgent enquiries, please send us an e-mail to enquiries@naturalsoapworks.co.uk and we'll try to respond within 24 hours.

Our internet shops will continue to accept orders, and these will be processed as soon as we return to work.   Thank you for your patience.